Before purchase

Review the service description, deliverables, booking date/time and any specific refund/cancellation conditions shown at checkout or booking. Those service-specific terms apply together with this policy.

Digital assessments and reports

Once a paid assessment has been substantially used, submitted or its personal report has been generated/delivered, refund eligibility may be limited because the digital service has already been provided, subject to applicable law and any contrary purchase terms.

Counselling sessions

Cancellation/rescheduling eligibility depends on the booking terms communicated for that service, including timing and whether professional time has already been reserved or delivered. No automatic refund is promised outside the applicable booking/purchase terms.

Duplicate or failed payments

If you believe you were charged more than once, paid but did not receive the purchased service, or experienced a technical payment failure, contact us with the registered email and transaction reference for review.

How to request review

Email amitkpremit@gmail.com with the purchaser name, registered email, service and payment/booking reference. Any refund approved after review is returned through an available supported payment route and may take the processor/bank’s normal settlement time.